Privacy Policy

Effective date: 10-1-25

Lock & Key Property Inspections (“we,” “us,” “our”) respects your privacy. This Policy explains how we collect, use, and share information when you visit lockandkeypi.com, contact us, book an inspection, download resources, or pay for services (collectively, the “Services”).

If you have questions, contact us at graham@lockandkeypi.com or 970-443-2637.

1) Information we collect

a) Information you provide

• Contact details (name, email, phone, address) when you inquire, request a quote, or book.

• Property details (inspection address, access notes, timeframe, agent info).

• Payment info when you pay online (processed by our payment providers—see “Sharing” below).

• Emails/opt-ins when you request resources (e.g., The Smart Buyer’s Inspection Guide) or join our list.

• Reviews or testimonials you choose to submit.

• Customer support communications.

b) Information collected automatically

• Device & usage: IP address, browser type, pages viewed, time on site, referring pages/links.

• Cookies & similar tech to keep the site secure, remember preferences, and understand site traffic. See “Cookies” below.

c) Information from third parties (when you use them)

• Scheduling tools (e.g., Calendly or Wix Bookings): appointment details and contact info.

• Payment processors (Wix Payments, Apple Pay/Google Pay, PayPal): payment confirmations and status (we do not store full card numbers).

• HomeBinder: When we set up your digital home binder, we may share your name, email, and relevant property/report information to create your account. For more information on the privacy policy for HomeBinder, please refer to their website, since we are not responsible for the actions of other companies' use of your information. 

2) How we use information

We use information to:

• Provide, schedule, and complete inspections and ancillary services.

• Send confirmations, reports, and follow-ups.

• Deliver requested resources (e.g., guide PDF) and helpful updates.

• Improve our website and Services, including security and performance.

• Communicate about promotions or offers (you can opt out anytime).

• Comply with law, prevent fraud, and protect our rights and users.

Marketing emails: We only send them if you’ve opted in or if they relate to a service you requested. You can unsubscribe at the bottom of any email.

3) Legal bases (where applicable)

For visitors in the EU/UK (if any), we rely on: contract (to provide services), consent (for marketing/cookies), legitimate interests (site analytics, security), and legal obligation.

4) Sharing & disclosures

We share information with:

• Service providers (Wix, Wix Payments, PayPal, Apple Pay/Google Pay, email service provider, scheduling platform, analytics tools) to operate the site and process transactions.

• HomeBinder to create your digital home binder account and enable reminders and document storage.

• Contractors/vendors when you ask us to refer or connect you (only with your direction).

• Legal/Compliance when required by law, to protect our rights, or to investigate fraud or security issues.
  We do not sell personal information.5) Cookies & similar technologies

We use cookies to run the site, keep it secure, remember preferences, and understand traffic.

• Essential cookies: required for the site to work.

• Analytics cookies : used to measure site use and improve content (e.g., Wix Analytics; Google Analytics if enabled).

• Marketing cookies : only if we run ads or remarketing.

You can manage cookies in your browser settings. If we use non-essential cookies, we’ll show a cookie banner with choices.

6) Data retention

We keep information only as long as necessary to provide services, comply with legal obligations (e.g., tax/records rules), resolve disputes, and maintain business records. If you ask us to delete your information, we will, unless we need to keep it for lawful reasons.

7) Security

We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure; please use caution when sending sensitive information.

8) Your choices & rights

• Access/Update/Delete: Email graham@lockandkeypi.com to request a copy, correction, or deletion of your data.

• Unsubscribe: Click “unsubscribe” in any marketing email.

• Cookies: Adjust in your browser or via our Cookie Settings (if implemented).

U.S. state privacy rights (incl. Colorado & California)

If you’re a resident of a state with consumer privacy laws (e.g., Colorado Privacy Act (CPA), California CCPA/CPRA), you may have rights to:

• Know/access what personal information we collect.

• Correct inaccuracies.

• Delete personal information.

• Opt-out of targeted advertising or “sale/share” (we do not sell personal information; if we use advertising cookies later, we’ll provide an opt-out).

• Receive data portability and non-discrimination for exercising rights.

Submit requests at graham@lockandkeypi.com or 970-443-2637. We may need to verify your identity. You may use an authorized agent where allowed by law.

9) Children’s privacy

Our Services are not directed to children under 13, and we do not knowingly collect their personal information.

10) International transfers

If you access our site from outside the U.S., your information may be processed in the U.S., where laws may differ from those in your country.

11) Third-party links & widgets

Our site may link to other sites or use third-party embeds (e.g., maps, scheduling, payments, HomeBinder). Those services have their own privacy practices. We encourage you to review their notices.

12) Changes to this Policy

We may update this Policy from time to time. We’ll post the new date at the top. If changes are significant, we’ll provide additional notice.

13) Contact us

Lock & Key Property Inspections
Email: graham@lockandkeypi.com
Phone: 970-443-2637